Política de Privacidad

1. El Alcance

1.1 This policy describes the types of personal data the Company collects about natural persons, including how that data is processed, shared with third parties, and protected.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 "Processing" refers to any operation involving the use or collection of Personal Data, including its management, structuring, and storage.

Nuestros servicios están destinados al público en general y no están diseñados para personas menores de 18 años. No recopilamos conscientemente información de menores de edad ni les permitimos utilizar nuestros servicios. Si tomamos conocimiento de que se ha recopilado dicha información, la eliminaremos a la brevedad posible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect Personal Data. In certain circumstances, we may also request Personal Data from you directly.

In other cases, we collect your Personal Data by analyzing how our Services and support channels are used, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, choosing not to do so may prevent you from accessing our Services or restrict your access to the website.

4. Qué Datos Personales Recopilamos

The information collected is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of reasons and legal grounds under which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

La Compañía también puede compartir Datos Personales con terceros que nos prestan servicios como alojamiento, almacenamiento de direcciones IP y análisis de experiencia de usuario.

You may also request that we share specific Personal Data with third-party trading platforms. Where this applies, we will share the Personal Data you have provided us with those platforms. Your Personal Data will be subject to their respective privacy policies and may be shared with multiple third-party trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to enhance and refine the products and services offered to its clients.

6.4 Where necessary to protect the rights or assets of third parties, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors or buyers, with lenders of the Company or any other entity within the group, or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or any other business within the group, where such a transaction takes place, including any transfer or sale of assets belonging to the Company or any other entity within the group.

7. Cookies y Servicios de Terceros

Third-party services — such as advertising providers or analytics companies — may operate on our website. These companies may also use cookies or similar tracking technologies.

7.2 Cookies are small text files stored on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalize products and services relevant to you. Cookies are also used for statistical and analytical purposes.

Algunas cookies que utilizamos son cookies de sesión. Estas se descargan temporalmente en su dispositivo y permanecen activas solo mientras su navegador está abierto. Otras cookies son persistentes y permanecen en su dispositivo una vez que cierra el navegador. Estas se utilizan para identificarlo como usuario recurrente y permitirle volver al sitio web.

7.5 Please note that disabling cookies may cause some or all features of the Website to function incorrectly.

Aviso de Seguimiento en Línea: Este servicio no admite señales de no rastreo.

8. Conservación de Datos Personales

8.1 La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con los fines del tratamiento descritos en esta Política, o por períodos más prolongados según lo permitan las leyes, reglamentos y disposiciones aplicables.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

We periodically review the Personal Data we retain to confirm it is still necessary.

9. Transferencias Internacionales

9.1 Your personal data may be transferred to other countries, including to third countries or international organizations. The Company takes all necessary measures to protect the personal data you provide and to ensure that those who access it can exercise their rights and seek effective legal remedies.

La Empresa puede proporcionar información sobre las medidas de seguridad aplicadas para proteger sus Datos Personales transferidos a países terceros u organizaciones internacionales. Para consultas, escriba a: support@norvalorio.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be kept entirely free from security vulnerabilities. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including disclosure resulting from transmission errors, unauthorized third-party access, or any other cause beyond our control.

En casos de obligaciones legales u otras circunstancias fuera de nuestro control, es posible que debamos compartir sus Datos Personales con terceros, como autoridades públicas. En estas situaciones, no podemos garantizar la seguridad que dichos terceros apliquen a sus Datos Personales.

10.4 Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

El sitio web puede contener enlaces a sitios web y aplicaciones de terceros. Estos no están bajo la supervisión de la Compañía, y no somos responsables de la recopilación ni del tratamiento de Datos Personales que dichos sitios o aplicaciones puedan llevar a cabo. Esta Política no aplica a las acciones realizadas a través de ellos.

11.2 When accessing any third-party website or application, review its privacy policy before deciding to use it. Exercise caution when sharing any Personal Data with third parties.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will take effect upon publication of the revised Policy on our website.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless otherwise specified, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request that we verify the accuracy of your Personal Data, correct any errors, and delete any Personal Data we no longer require. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Derechos de acceso Usted tiene derecho a verificar la exactitud de los Datos Personales que la Empresa procesa sobre usted, y a acceder a ellos. La Empresa proporcionará una copia electrónica de los Datos Personales actualmente en procesamiento y podrá cobrar una tarifa razonable por copias adicionales. Los datos se pondrán a disposición en formato electrónico si así lo solicita. El derecho de acceso no debe afectar los derechos y libertades de terceros. Si una solicitud resulta perjudicial para los derechos o libertades de otra persona, la Empresa podrá denegarla o limitar su alcance.

13.4 Derecho de rectificación La Compañía está facultada para rectificar los Datos Personales inexactos. Usted tiene derecho a exigir la rectificación de cualquier Dato Personal incompleto o inexacto que le concierna, considerando la finalidad del tratamiento.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to the processing of personal data concerning you where that processing is based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restricciones de procesamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su procesamiento. Una vez solicitada la restricción, sus Datos Personales solo podrán conservarse con su consentimiento, para establecer, ejercer o defender derechos legales, para proteger los derechos de otra persona física, o cuando exista una razón de interés público significativo en la Unión Europea o en un Estado miembro.

13.7 Derecho a la portabilidad de datos Si el proceso es llevado a cabo por un sistema automatizado y se basa en el consentimiento o en un contrato del cual usted forma parte, tiene el derecho legal de acceder y revisar los Datos Personales que ha proporcionado a la Empresa. Puede solicitar que sus Datos Personales sean transferidos directamente desde la Empresa a otro responsable del tratamiento, siempre que sea técnicamente viable. El ejercicio del derecho a la portabilidad de datos no modifica ni limita los derechos que le corresponden en virtud del derecho de supresión. La transferencia de datos no afecta los derechos ni las libertades de terceros.

13.8 Right to Object You have the right to object at any time to the processing of your Personal Data where that processing is based on the legitimate interests of the Company or a third party, including any profiling based on those interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or that are necessary for the establishment, exercise, or defense of legal claims, we may continue such processing. With respect to direct marketing, you may object to the processing of your Personal Data for that purpose at any time.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You have the right to lodge a complaint with your supervisory authority. You may bring a complaint before a supervisory authority established by a Member State to protect the fundamental rights of individuals in connection with the processing of Personal Data within the European Union. European Union and Member State law may limit your rights regarding your Personal Data, as set out in this section 13.

13.10 We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.

Provided the request is not unfounded or excessive, information requested under Article 13 rights is available free of charge. Where a request is unjustified or excessive — particularly if repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or carrying out the requested action. We may also decline to act.

If we have reasonable doubt about the identity of the person who submitted a request, we may ask the requester to provide adequate means of verification.